Retail Sales Techniques - How to convince people to buy in retail
How to Handle Sales Associates During the Holidays
Smile as you make eye contact with them or get their attention.Smiling goes a long way, and the associates are probably more exhausted than you are. They are there to help.
Be confident as you approach them with your questions.If you walk up to them and meekly ask them your question or stammer, they are going to assume you don't know what you are talking about and talk to you in a condescending manner. If they acknowledge that you know exactly what you are looking for, they are more likely to give you a clearer answer and will not get annoyed with you.
Thank them for their help as you turn to walk away.Being polite and courteous to the employees makes their day a little better and they will be more willing to help you in the future.
If you still cannot find what you are looking for, do not go back to the original employee you asked.It will only frustrate them when they have to explain it again a second time. Also, you probably won't find it then either because they will be saying the same thing twice.
Offer the Sales Associate's name who helped you to the check-out counter, if asked.By remembering their name and making a point to commend their customer service, they will receive a commission (if applicable) or a pat on the back from their employer. Also, this will keep their spirits high and enable them to continue with their customer support.
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- Talk slowly. Do not make them feel rushed or else they will not give you a thorough answer.
- Let them finish their thoughts. Never interrupt them during their explanations.
- Never ask questions in a sassy tone. This will turn their attitude negative in an instant.
Video: Client says, "I'm just looking around." - Retail Sales
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Date: 12.12.2018, 19:51 / Views: 92473